Up Selling For Operators

Service Description

The frontline connection operations have with their customers makes them perfectly positioned to spot upselling opportunities - but often, they haven’t been trained to do so. This practical and engaging course is designed to empower Operational Managers with the confidence, skills, and strategy to upsell additional services in a way that feels natural, consultative, and value-driven for the client. By leveraging the strong relationships they’ve already built, operators can become powerful contributors to business growth - while deepening client satisfaction. Audience: Single company Type: In person or Online Length: Half Day No of Sessions: 1 Minimum Delegates: 4 Maximum Delegates: 20 Location: TBC Course Aims: - To equip Operational Managers with the mindset and tools to identify and act on upselling opportunities. - To demystify the upselling process and make it a confident, professional part of everyday client interactions. - To reinforce the value of upselling as a way to enhance service, not just increase revenue. Objectives - By the end of the course, participants will: - Understand the concept of upselling in a commercial cleaning context. - Learn to identify common touchpoints and cues that signal upselling potential. - Discover a range of services and products that can be upsold, including seasonal deep cleans, additional hygiene services, consumables, pest control, and specialist services. - Develop practical communication techniques for introducing upsell conversations without feeling ‘salesy’. - Understand the internal process for proposing, pricing, and securing upsold services. Outcomes: - Operational Managers who are confident and proactive in identifying and pursuing upsell opportunities. - Increased revenue through enhanced service offerings, without the need for aggressive sales tactics. - Stronger, more solution-oriented relationships with clients. - A more commercially minded operations team that actively contributes to business growth. - A clear, repeatable process for turning everyday interactions into value-adding opportunities. Dates On Request *Costs: subject to travel and overnight stay depending on client's location of training.